Privacy Policy

Last Updated: January 13, 2025

Talisa Phones& Accessories (“we,” “us,” or “our”) operates the website www.talisaphones.com (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, make a purchase, or interact with our services, including sales, repairs, corporate sales, and our “Lipa Polepole” payment plan.

1. Information We Collect

We collect information about you in various ways when you use our Website or services. The types of information we may collect include:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and physical address provided when you place an order, contact us, or sign up for newsletters.
• Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make a purchase or enroll in our “Lipa Polepole” payment plan.
• Account Information: If you create an account on our Website, we collect your username, password, and any other information you provide in your account profile.
• Repair Information: Details about your device, including model, serial number, and repair history, when you request repair services.
• Corporate Sales Information: Business name, tax identification number, and other relevant details for corporate purchases.

1.2 Non-Personal Information

• Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our Website.
• Usage Data: Information about how you interact with our Website, such as products viewed, search queries, and time spent on pages.
• Device Information: Information about the device you use to access our Website, including device type and unique identifiers.

1.3 Information from Third Parties

• Payment Processors: Information related to your transactions processed through third-party payment gateways.
• Analytics Providers: Aggregated data about Website usage from services like Google Analytics.
• Social Media Platforms: Information you share with us through social media interactions or when you log in using social media credentials.

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you submit forms, place orders, contact us via email (info@talisaphones.com), or call 0706338454.
• Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Website.
• From Third Parties: As described in Section 1.3 above.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, payment processing, and order confirmation.
• Customer Service: To respond to your inquiries, provide support, and manage repair requests.
• Marketing: To send you promotional emails, newsletters, or SMS about our products, services, or special offers (you can opt out at any time).
• Lipa Polepole Program: To assess eligibility, manage payments, and communicate about our installment payment plan.
• Website Improvement: To analyze Website usage and improve our services, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, including tax and consumer protection requirements in Kenya.
• Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized access to your account.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Website, processing payments, delivering orders, or providing repair services (e.g., logistics companies, payment gateways, or IT service providers).
• Legal Obligations: When required by law, court order, or government authority, such as to comply with tax reporting or anti-money laundering regulations in Kenya.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: When you explicitly agree to share your information, such as for marketing partnerships.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

• Remember your preferences and login details.
• Track Website usage and performance.
• Deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement technical and organizational measures to protect your data, including:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal information by authorized personnel only.

7. Your Rights and Choices

Subject to Kenyan laws, you have rights to:

• Access: Request a copy of your personal information.
• Correction: Request corrections to inaccurate information.
• Deletion: Request the deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

8. Recruitment & Job Applications

When you apply for a position at Talisa Phones & Accessories, we collect and process specific personal data to evaluate your candidacy:

• Identity & Contact Info: Your full name, email address, and phone number.
• Professional Profile: Your years of experience, notice period, and salary expectations.
• Multimedia Data: Your video introduction. This video is hosted securely and is used solely for the purpose of assessing your communication skills and fit for the role.
• Data Retention: We retain application data only for as long as necessary for the recruitment process or as required by law.
• Third-Party Processing: We use secure third-party services (like Cloudinary) to host video content. Your data is never sold or used for marketing purposes.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined (e.g., typically 7 years for tax and accounting requirements). After this period, we securely delete or anonymize your information.

10. International Data Transfers

Your information may be processed in countries outside Kenya. We ensure that any international transfers comply with Kenyan data protection laws and that appropriate safeguards are in place.

11. Third-Party Links

We are not responsible for the privacy practices or content of third-party websites linked on our site.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified by posting the updated policy on our Website.

14. Contact Us

For any questions, contact us at:

• Location: Kimathi Street, Nairobi, Kenya
• Email: info@talisaphones.com
• Phone: 0706 338454